Introduction

Raisonance Technical Support

Our engineering support team is here to provide you expert technical assistance for your Raisonance brand products.

All Raisonance brand products benefit from our manufacturer guaranty and a one year, renewable Support and Maintenance Contract. Support services for Raisonance brand products include:

  • Access to direct support via email and telephone
  • Access to software downloads including updates and patches

 

Need Assistance?

For Raisonance products including their software and hardware components, please go to our support extranet site. Here you will find product downloads and a support interface that allows you to view know limitations and enter and track support requests.

 

Don't Know if Your Product's Support Contract is Valid?

You can verify the status of your support and maintenance contract by mailing us via our contact form. Please include in your message:

  • The product name
  • The serial number (hardware) or serial key (software)
  • Proof of purchase

 

Support of Obsolete Products

There is no guaranty of the availability of support and maintenace services for obsolete Raisonance products. For a list of obsolete Raisonance software and hardware products, click here.

 

Management of Waste Electrical Equipment

The Waste Electrical & Electronic Equipment (WEEE) initiative has been put in place to support recuperation and disposal of unused electronic goods. Under the WEEE initiative, IoTize SAS participates by contributing to European orgnizations designated for recuperation of electronic waste. Please contact local organizations for electronic waste disposal for more information on free disposal.

If you have questions about disposing waste electronic goods, please mail us via our contact form.

-

Extending Your Tool's Support Contract

All Raisonance brand tools benefit from a one-year technical support and maintenance contract that starts from the date of purchase. The software license purchased with your tools continues to function beyond the end date of the contract, but the license cannot activate software versions released after the end of technical support date.

If you need to activate a software release after the end of technical support, you can purchase a one-year extension to the support and maintenance contract for your tool or software license. The table below provides a listing of support contract extensions. Please provide your product serial number and support extranet account information with your order.

Support Extensions & License Upgrades